Credit Resolution Representative (Healthcare)

TL;DR

Credit Resolution Representative (Healthcare): Processing credit account balances for hospital revenue operations with an accent on root cause analysis and claim adjudication. Focus on maintaining accurate accounts receivable, rebilling claims, and coordinating patient refunds within a high-volume revenue cycle environment.

Location: Must be based in the United States

Salary: $35,670 – $53,520 per year (based on hourly range)

Company

hirify.global is a large-scale healthcare organization dedicated to providing compassionate, person-centered care through a mission-driven approach.

What you will do

• Review and monitor patient credit accounts receivable to ensure accurate revenue cycle management.
• Determine the root cause of credit balances and perform necessary account adjustments or write-offs.
• Rebill claims and process patient balance refunds as required.
• Document all discrepancies, rejections, and follow-up activities in the system.
• Coordinate with customer service teams to communicate overpayment information to patients.
• Track payment activity and report findings to the supervisor.

Requirements

• Must be based in the United States
• High school diploma or Associate's degree in Accounting or Business Administration.
• At least 2 years of experience in revenue cycle functions, medical claims processing, or healthcare financial services.
• Proficiency in Microsoft Office, specifically Excel, Outlook, and Word.
• Strong attention to detail, time management, and interpersonal communication skills.
• Knowledge of health insurance programs like Medicare, Medicaid, and managed care contracts is highly desired.

Culture & Benefits

• Full-time employment with a focus on professional integrity and ethical standards.
• Collaborative, shared leadership environment.
• Commitment to diversity, equity, and inclusion as an Equal Opportunity Employer.
• Opportunity to work in a large, complex multi-site healthcare financial setting.