Customer Success Manager (Flooring)

TL;DR

Customer Success Manager (Flooring): Managing and maintaining customer relationships for a large portfolio of accounts with an accent on driving retention, adoption, and growth. Focus on articulating the value of software solutions, resolving customer complaints, and collaborating with cross-functional teams to reduce churn.

Location: Remote, NAM or EMEA

Salary: $80,000 - $110,000 USD

Company

hirify.global is a global technology powerhouse providing end-to-end software solutions for customizable products and spaces across multiple industries.

What you will do

• Develop and maintain strong relationships with a set portfolio of accounts to ensure loyalty.
• Drive positive onboarding experiences in collaboration with the Professional Services team.
• Proactively engage at-risk customers to resolve complaints and minimize churn.
• Identify and execute upsell and cross-sell opportunities in partnership with Sales.
• Analyze customer data to improve experience and report insights to leadership.
• Act as the voice of the customer to provide feedback to the product management team.

Requirements

• 5+ years of experience in customer success or a similar role.
• Recent experience in the software industry is mandatory.
• Proven ability to drive technology adoption across diverse accounts.
• Strong understanding of value drivers in recurring revenue business models.
• Experience working with cross-functional teams like Sales, Product, and Marketing.
• Excellent communication, negotiation, and analytical skills.

Nice to have

• Experience in the flooring industry.
• Project management experience or background in establishing milestones.

Culture & Benefits

• Flexible and autonomous work environment.
• Opportunity to work in a fast-growing SaaS company.
• Collaborative team culture focused on ownership and problem-solving.
• Commitment to diversity, equity, and inclusion.
• Focus on continuous learning and professional growth.