Sr. Analyst, People Services Americas (HR Operations)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Sr. Analyst, People Services Americas (HR Operations): Managing HR service delivery and operational processes for North America with an accent on onboarding, compensation transactions, and compliance. Focus on optimizing case handling in Workday and ServiceNow while ensuring adherence to local labor regulations across the US, Canada, and Mexico.
Location: Guadalupe, Mexico
Company
is a Fortune 500 global water technology company dedicated to advancing sustainable impact and solving critical water challenges worldwide.
What you will do
- Provide subject matter expertise on HR processes for the US, Canada, and Mexico, including onboarding, mobility, and terminations.
- Handle complex employee and manager inquiries escalated from Tier 1 and Tier 2 support channels.
- Maintain the regional Knowledge Base and update SOP documentation for the People Services team.
- Investigate data discrepancies and generate reports or audits for internal stakeholders and third-party vendors.
- Collaborate with Field HR and CoEs to optimize case handling and transaction accuracy across the employee lifecycle.
- Ensure strict adherence to company policies and local labor regulations to mitigate operational risks.
Requirements
- Bachelor’s degree in Human Resources, Business Administration, or a related field.
- Minimum 5 years of experience in HR shared services or HR operations with a focus on North American processes.
- Proficiency with Workday or other cloud-based HRIS platforms.
- Fluency in both English and Spanish is required.
- Deep knowledge of HR compliance and labor regulations in the US, Canada, and Mexico.
Nice to have
- Experience with case management tools such as ServiceNow or Workday Help.
- Proficiency in French.
Culture & Benefits
- Opportunity to work within a Fortune 500 global company with a presence in over 150 countries.
- Mission-driven environment focused on water conservation and sustainable technology.
- Inclusive culture that values belonging and diversity to drive innovation.
- Collaborative atmosphere emphasizing continuous learning and service excellence.
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