Customer Success Manager - Health Plan (Great Lakes) (HealthTech)

TL;DR

Customer Success Manager (Health Plan): Managing strategic partnerships with health plan clients to ensure optimal adoption of technology with an accent on performance improvement and value realization. Focus on driving solution adoption, reducing churn, and developing product utilization narratives to demonstrate ROI.

Location: Remote (USA)

Salary: $95,400 - $106,000

Company

A leading health tech company providing a comprehensive platform and dataset for long-term and post-acute care providers.

What you will do

• Own strategic partnerships with clients, acting as the primary point of contact.
• Proactively identify customer performance improvement opportunities leveraging robust data.
• Drive solution adoption and ensure alignment with operational priorities and quantifiable value.
• Develop product utilization narratives to demonstrate return on investment (ROI).
• Coordinate with cross-functional teams to develop territory-specific strategic plans.
• Support churn reduction and revenue expansion for organizations and products.

Requirements

• Prior health plan experience.
• Exposure to healthcare organizations.
• Must be based in the USA.
• Post-secondary education.
• Strong written and verbal communication, organizational, and project management skills.

Nice to have

• Experience with SaaS or EHR.
• Clinical delivery or applications experience.
• Strong entrepreneurial spirit.

Culture & Benefits

• Comprehensive benefits package starting from Day 1.
• Retirement plan matching and flexible Paid Time Off.
• Wellness support programs, parental and caregiver leaves.
• Fertility and adoption support.
• Continuous development support program and Employee Assistance Program.
• Inclusive environment with Allyship and Inclusion Communities.