Head Of Customer Success (Healthtech)

TL;DR

Head Of Customer Success (Healthtech): Leading and optimizing the Customer Success function for an enterprise health data platform with an accent on Value-based Care customers. Focus on driving customer satisfaction, retention, and growth while building a scalable CS process and managing revenue targets.

Location: Hybrid (Boston, MA)

Salary: $200,000 - $240,000 a year

Company

hirify.global is a shared health data platform designed to accelerate healthcare data interoperability by providing easy-to-use patient data via API and EHR integrations.

What you will do

• Develop and execute a comprehensive customer success strategy aligned with company objectives.
• Build and nurture strong relationships with key enterprise customers, ensuring needs are exceeded.
• Define and track key metrics and KPIs to measure customer engagement, satisfaction, and retention.
• Collaborate with sales and cross-functional teams to align with OKRs and identify upselling opportunities.
• Own the overall revenue number and ensure steady growth through existing customer usage.
• Cultivate customer advocates by identifying success stories and references.

Requirements

• Senior-level leadership experience in a Customer Success role, preferably leading teams.
• Experience in account management or customer success within healthcare technology, specifically with value-based care companies.
• Demonstrated success in managing enterprise-level relationships and growing key accounts.
• Strong understanding of US healthcare industry dynamics, regulations, and market trends.
• Bachelor’s degree in Marketing, Business, or a related field; MBA is a plus.
• Must be based in or able to work in a hybrid setup in Boston, MA.

Culture & Benefits

• Competitive compensation including a combination of cash and equity.
• Robust benefits including health insurance and wellness programs.
• 401k with a company match.
• Unlimited PTO.
• Opportunity to work with a passionate team dedicated to disrupting the healthcare system.