Client Operations Manager (Healthcare)

TL;DR

Client Operations Manager (Healthcare): Managing a portfolio of client contracts and driving delivery outcomes with an accent on SLA compliance, KPI tracking, and relationship governance. Focus on optimizing contract performance, leading improvement sprints, and supporting commercial growth and renewals.

Location: Hybrid (UK)

Company

hirify.global is a pioneer in digital behaviour change, focusing on preventing and managing chronic conditions through digitally-powered, evidence-based lifestyle interventions.

What you will do

• Own client relationships and contract governance, ensuring strict adherence to SLAs and KPIs.
• Chair regular operational and business reviews, presenting performance data and risk records.
• Manage client escalations and coordinate internal responses to ensure timely resolution.
• Track referral volumes and interpret performance dashboards to proactively flag capacity issues.
• Lead structured, time-bound improvement sprints when contract KPIs are at risk.
• Prepare performance evidence for contract renewals and identify potential growth and upsell opportunities.

Requirements

• Experience in contract, account, or service management, ideally within digital health, healthcare, or the public sector.
• Proven track record of owning contract outcomes end-to-end.
• Ability to act as the single point of accountability for contract performance across multiple functions.
• Proficiency in working with performance data and interpreting dashboards to present insights.
• Strong communication skills for chairing client meetings and managing commissioners.
• Must be based in the UK

Culture & Benefits

• Opportunity to hold real ownership and accountability in a global health tech environment.
• Supportive cross-functional team dedicated to contract success.
• Purpose-driven mission aimed at advancing health through technology.
• Inclusive work environment with a commitment to diversity and the Armed Forces Covenant.
• Guaranteed interview scheme for candidates with disabilities and military veterans.