Senior Care Ops (Healthtech)

TL;DR

Senior Care Ops (Healthtech): Leading operational strategy and scalable systems for a vertically integrated health partner with an accent on AI-powered service, cost-to-serve optimization, and member experience. Focus on breaking the automation glass ceiling, diagnosing performance gaps, and driving cross-functional delivery with Product and Engineering teams.

Location: Anywhere in France, Belgium, or Spain

Company

hirify.global is a healthtech company building a new standard in prevention insurance by integrating insurance, prevention, and care into a single user experience.

What you will do

• Own the strategy and execution plan for a Care vertical, aligning with priorities of quality, member experience, and scalability.
• Diagnose performance gaps and translate them into a clear roadmap of initiatives and expected impacts.
• Define sustainable scaling models, including operating models, tooling needs, and automation opportunities.
• Manage measurable outcomes for the vertical, such as member satisfaction, resolution quality, and SLA health.
• Drive cross-functional delivery by writing problem statements and aligning stakeholders across Product, Data, and Engineering.
• Lead and coach team members to increase their scope and impact through structured feedback and ownership.

Requirements

• Excellent written and verbal communication skills in both English and French.
• Proven experience owning and delivering a significant part of an operational or Care strategic plan in a tech or high-growth environment.
• Strong strategic thinking and the ability to translate company priorities into an executable roadmap.
• Highly data-driven approach to defining metrics and identifying root causes of performance issues.
• Excellent program/project management skills to drive multiple complex initiatives in parallel.
• Ability to make decisions in ambiguity and work independently in a fast-paced environment.

Nice to have

• Experience with outsourcing and vendor management (e.g., BPOs, external partners).
• Experience operating across multiple countries or languages.

Culture & Benefits

• Flexible work options: choice of HQ office, sponsored co-working hubs, or full-remote experience.
• Generous equity packages and extremely comprehensive health insurance covering family.
• Top-tier equipment provided: Macbook Pro, monitor, and Bose noise-canceling headphones.
• Flexible vacation policy and flexible working hours.
• Flexible training policy with a budget for books and attending/speaking at conferences.
• Extended parental leave for all new parents.