Client Follow-Up Coordinator (Customer Support)

TL;DR

Client Follow-Up Coordinator (Customer Support): Following up with customers after support case resolution to ensure satisfaction and gather feedback with an accent on empathetic phone communication and case management. Focus on resolving lingering concerns, maintaining accurate CRM records in Salesforce, and representing leadership in client interactions.

Location: Remote. Work schedule: Monday to Friday, 8:00 am to 5:00 pm (US Eastern Time)

Company

hirify.global is a professional staffing and outsourcing partner that matches skilled professionals with global clients.

What you will do

• Conduct follow-up phone calls with customers after support cases are resolved.
• Verify issue resolution and gather feedback on the support experience.
• Identify and escalate critical concerns requiring additional attention.
• Document all interactions with clear and accurate notes in the CRM.
• Execute structured outreach plans and manage case queues to ensure consistency.
• Perform administrative tasks, including scheduling and communication coordination.

Requirements

• 3+ years of experience in customer support roles.
• Minimum 2 years of experience managing U.S.-based accounts.
• Proficiency with Salesforce CRM (required).
• Strong phone communication skills with an empathetic and professional manner.
• Proven ability to work effectively with structured lists and case queues.
• Excellent organizational skills and attention to detail.

Culture & Benefits

• Permanent work-from-home arrangement.
• Immediate hiring process.
• Health insurance coverage available for eligible locations.
• Consistent full-time schedule (40 hours per week).