Client Success Specialist (Spanish)

TL;DR

Client Success Specialist (Spanish): Providing personalized support and managing client inquiries for a global financial brokerage with an accent on trade investigation and compliance. Focus on delivering a high-quality client experience while adhering to regulatory standards and internal protocols.

Location: Must be based in Limassol, Cyprus, with appropriate rights and documentation for employment in Cyprus.

Company

hirify.global is a leading global provider of margin and deliverable Foreign Exchange, CFDs, and financial spread betting services.

What you will do

• Serve as the primary point of contact for clients, addressing inquiries and concerns with empathy and professionalism.
• Manage and follow up on client requests in accordance with internal policies and SOPs.
• Perform trade investigation, validation, and affirmation for MT4 platforms.
• Collaborate with Retail Services, Settlements, and Compliance teams to ensure a personalized experience.
• Escalate cash adjustments and compliance issues to senior management as needed.
• Maintain expertise in trading products and market conditions to provide first-class support.

Requirements

• Fluent Spanish and proficient English (verbal and written) are required.
• Must have appropriate rights and documentation for employment in Cyprus.
• Proven experience in a customer service role, preferably within financial services.
• Ability to work in shifts (13:00 - 00:00, 14:00 - 01:00, or 15:00 - 02:00).
• Proficiency in CRM and Service desk systems like Zendesk or Salesforce.
• Strong problem-solving skills and attention to detail.

Nice to have

• Fluent Portuguese language skills.

Culture & Benefits

• Competitive compensation package.
• Hybrid work mode for flexibility.
• Health insurance coverage.
• 21 days of annual leave plus 5 paid study leave days and 1 volunteer day.
• Extensive professional training and development opportunities.

Hiring process

• Talent Acquisition Interview (60 minutes).
• Take Home Assessment (1 hour).
• Hiring Manager Interview (1 hour).
• Head of Department Interview (30 minutes).