Senior Technical Support Engineer (Sovereign Cloud)

TL;DR

Senior Technical Support Engineer (Sovereign Cloud): Resolving complex technical issues for highly regulated and sovereign cloud environments with an accent on data residency, security compliance, and cloud-native architecture. Focus on troubleshooting high-severity incidents, optimizing ingestion pipelines, and serving as a technical escalation point for global customers.

Location: Ireland

Company

hirify.global is a leading SaaS platform providing cloud-native observability and security analytics to help organizations manage data and mitigate risk.

What you will do

• Resolve complex technical issues across ingestion pipelines, search, analytics, and Cloud SIEM capabilities.
• Act as an escalation point for high-severity (P1/P2) issues, collaborating with Engineering and SRE teams.
• Troubleshoot cloud-native architectures including AWS, APIs, containers, and networking.
• Diagnose performance issues such as slow queries, ingestion delays, and data pipeline failures.
• Support customers in regulated environments with strict data residency and sovereignty requirements.
• Participate in a 24/7 on-call rotation and contribute to knowledge base articles and automation.

Requirements

• 5–8+ years of experience in technical support or SRE in a SaaS environment.
• Strong troubleshooting skills in distributed systems and cloud environments (AWS).
• Experience with log management, observability, or SIEM platforms.
• Proficiency in Linux/Unix, networking (TCP/IP, DNS), APIs, and scripting (Python/Bash).
• Experience supporting environments with strict data residency and jurisdictional controls.
• Fluency in English (C1) is required.

Nice to have

• Proficiency in an additional European language (German, French, Spanish, Italian, or Dutch).
• Familiarity with containerized environments like Kubernetes and Docker.
• ITIL or incident management certifications.
• Experience with global follow-the-sun support models.

Culture & Benefits

• Opportunity to work with cutting-edge observability and security technologies.
• Collaborative environment with global engineering and product teams.
• Focus on operational excellence, AI integration, and process automation.
• Support for professional growth through knowledge sharing and technical leadership.