User Engagement Intern

TL;DR

User Engagement Intern (Customer Success): Supporting the SMB and E-commerce customer base by managing account activation and the post-purchase journey with an accent on relationship building and data-driven user success. Focus on collaborating with cross-functional teams to ensure seamless user experiences and driving project completion.

Location: Must be based in or able to commute to Dublin, Ireland (Hybrid: 3 days/week in office)

Company

hirify.global is a global software company providing infrastructure engineering solutions for architecture, construction, and operations.

What you will do

• Drive account activation and manage the post-purchase journey for SMB users.
• Serve as the primary point of contact from purchase through order enablement.
• Build and nurture long-term relationships with customers to identify future opportunities.
• Collaborate with Renewals, User Success, Finance, and Operations teams.
• Utilize data to track KPIs and ensure user success.
• Troubleshoot daily issues and independently manage projects to completion.

Requirements

• Currently pursuing a Bachelor's degree in Marketing, Sales, Operations, or Business Analytics.
• Strong communication and active listening skills.
• Ability to leverage data for tracking and achieving targets.
• Proficiency in Microsoft Excel and Power BI is a plus.
• Experience with CRM tools is a plus.
• Must be able to work from the Dublin office 3 times per week.

Nice to have

• Prior summer internship experience in any industry.

Culture & Benefits

• Opportunity to work at a world-leading infrastructure software company.
• Commitment to inclusion, belonging, and colleague wellbeing.
• Access to global resource groups and initiatives.
• Supportive team environment focused on professional growth and learning.