Internal IT Support Specialist (Fintech)

TL;DR

Internal IT Support Specialist (Fintech): Providing first-level technical support and managing IT assets for internal users in Colombia with an accent on operational continuity and SLA compliance. Focus on diagnosing hardware/software issues, managing ITSM ticketing, and ensuring high-quality technical documentation.

Location: Must be based in Bogotá, Colombia, with availability to work on-site

Company

hirify.global is a high-tech fintech company dedicated to challenging the status quo of incumbent finances through innovative solutions.

What you will do

• Provide first-level technical support via Service Desk for hardware, software, peripherals, and network connectivity issues.
• Manage and track tickets using ITSM tools, ensuring proper classification, traceability, and SLA compliance.
• Prepare, configure, and deliver corporate equipment to users and support the integration of new systems like Jira.
• Maintain and update the IT asset inventory, including movements, spare parts, and accessories.
• Coordinate with internal L2/L3 teams and external providers to ensure operational continuity.

Requirements

• At least 1 year of experience in IT Support, Technical Support, or Incident Management.
• Located in Bogotá, Colombia, with availability to work on-site.
• Professional-level Spanish and intermediate English proficiency.
• Hands-on experience with ITSM tools and basic knowledge of ITIL principles.
• Basic knowledge of Windows, Linux, and macOS, including network device configuration.
• Proficiency in Microsoft Office / Excel and strong technical documentation habits.

Culture & Benefits

• Innovative spirit with a commitment to creativity and groundbreaking solutions.
• Culture of honest feedback and transparent communication.
• Strong, collaborative, and supportive team community.
• Recognition and celebration of team achievements.
• High-tech environment working alongside revolutionary people in the fintech domain.