Payment Switch Processing Support Expert (Fintech)

TL;DR

Payment Switch Processing Support Expert (Fintech): Providing deep technical and functional expertise in payment switching systems to ensure high availability and reliability of transaction processing platforms. Focus on resolving complex L1/L2 incidents, performing root cause analysis, and optimizing transaction flows across card, ATM, and POS networks.

Location: Must be based in the LATAM region (specifically Colombia or Ecuador)

Company

hirify.global is a leading global provider of electronic payment and transaction processing solutions.

What you will do

• Support end-to-end payment transaction processing across card, ATM, POS, and digital platforms.
• Monitor real-time transaction flows and ensure system uptime and performance.
• Perform detailed root cause analysis for transaction failures, latency, and system errors.
• Manage reconciliation processes between switches, host systems, and external networks like Visa and Mastercard.
• Support deployment and validation of new releases, patches, and configuration changes.
• Coordinate with banks and internal teams to resolve incidents and improve service quality.

Requirements

• Must be based in the LATAM region.
• 8–14 years of experience in IT production support or managed services.
• Strong expertise in payment switching systems and transaction processing.
• Mandatory proficiency in both English and Spanish.
• Deep understanding of ITIL processes including Incident, Problem, and Change Management.
• Experience with ISO 8583 and ISO 20022 message formats.

Culture & Benefits

• Opportunity to work in a global environment with mission-critical payment operations.
• Focus on continuous improvement and automation of monitoring and reconciliation processes.
• Collaborative team environment working with cross-functional stakeholders.
• Professional growth within a leading international fintech organization.