Staff Product Designer (Incident Response Management)

TL;DR

Staff Product Designer (Incident Response Management): Designing intuitive, scalable experiences for technical teams to detect and manage incidents with an accent on AI-driven workflows and complex system infrastructure. Focus on solving high-stakes challenges for SREs and engineers, creating cohesive cross-platform tools, and mentoring the design team.

Location: Must be based in the United States

Company

A product-driven organization focusing on critical infrastructure and incident response management tools for technical teams.

What you will do

• Design scalable user experiences for incident response across web, mobile, collaboration platforms, and AI-powered workflows.
• Collaborate with product managers, engineers, and researchers to deliver customer-focused technical solutions.
• Conduct formative and evaluative research to identify user pain points and business objectives for technical personas.
• Create high-fidelity prototypes, detailed design documentation, and visual communication materials.
• Mentor other designers and contribute to the evolution of the Product Design organization's processes.
• Explore innovative approaches for next-generation developer tools and AI-assisted workflows.

Requirements

• Proven experience as a product designer for complex software products with a strong portfolio.
• Experience designing specifically for developers, SREs, engineers, or other highly technical user groups.
• Strong mastery of user-centered design (UCD) principles, research methodologies, and interaction design.
• Ability to balance user needs with business priorities and technical constraints in fast-paced environments.
• Experience working in remote-first, distributed environments with a culture of autonomy.
• Must be based in the United States

Nice to have

• Knowledge of incident response, observability, cloud infrastructure, or cybersecurity domains.
• Experience designing for APIs, CLI tools, and cross-platform integrations.
• Familiarity with AI-powered interfaces.

Culture & Benefits

• Fully remote work environment with a globally distributed team.
• Competitive compensation package including equity and bonus eligibility.
• Global annual leave policy with dedicated company shutdown days for work-life balance.
• Collaborative culture built on transparency, autonomy, trust, and open communication.
• In-person onboarding experience to help new members integrate successfully.