Manager, Technical Services

TL;DR

Manager, Technical Services (SQL/HL7): Day-to-day management of the Technical Services department and escalation ownership for EIQ software issues, including troubleshooting anomalies and performing post-implementation analysis with an accent on data integrity, interface-engine integrations, and real-time healthcare data flows. Focus on leading client service strategies, managing SOPs and reporting, and using SQL for ad hoc reporting while supporting implementations, upgrades, and continuous improvement.

Location: Remote (Nationwide); must be willing and able to travel and work onsite at client, temporary, or corporate office locations as business needs require

Salary: $101,600 - $152,400 (based on experience)

Company

hirify.global provides technology-enabled revenue cycle management solutions for health systems and affiliated physician groups.

What you will do

• Manage Analyst(s) and Senior Analyst(s) in Technical Services, including support expectations, department objectives, and career path development.
• Act as the primary escalation point for EIQ software issues; troubleshoot complex software functionality and resolve escalated problems.
• Research and analyze data anomalies, identify and resolve complex data quality issues, and complete post-implementation analysis for data integrity.
• Develop and maintain client service strategies to improve user satisfaction and ROI quality metrics; support best-practice workshops and education.
• Develop and oversee SOPs and weekly/monthly/quarterly departmental reports; provide training to technical staff on major process changes.
• Use SQL for ad hoc reporting and support software automation/optimization initiatives, including new client implementations and upgrades.

Requirements

• 5 to 7 years of related job experience.
• Bachelor’s degree or equivalent experience.
• Experience with HL7 (ADT, SIU, etc.) and proficiency with SQL.
• Experience with real-time data integration (HL7) and/or managing daily file intake processes for software solutions.
• Knowledge and experience working with interface engines such as Cloverleaf, Mirth, or Corepoint.
• Must be willing and able to travel and work onsite at client, temporary, or corporate office locations as business needs require.

Nice to have

• Experience with Caristix or HL7 Spy.
• Experience working with electronic health record (EHR) systems.

Culture & Benefits

• Comprehensive benefits package including healthcare, time off, retirement, and well-being programs.
• Work-life flexibility and a people-first culture rooted in collaboration, growth, and innovation.
• Professional development support: certification relevant to the role and tuition reimbursement.
• Quarterly and annual incentive programs for employees who go beyond and raise the bar.

Hiring process

• Interviews and evaluation of technical and communication skills, including ability to explain technical issues to technical and nontechnical stakeholders.
• Assessment of experience with HL7, SQL, interface engines, and data quality/problem ownership.