Showroom Experience Manager (Client Engagement)

TL;DR

Showroom Experience Manager (Client Engagement): Leading the planning and delivery of distinctive client experiences at a flagship showroom with an accent on hospitality, storytelling, and brand alignment. Focus on managing on-site operations, coaching the local CEE team, and optimizing the end-to-end client journey.

Location: Must be based in London, UK

Company

hirify.global is a global design leader redefining modern environments for the 21st century with a focus on sustainability and equitable design.

What you will do

• Lead the day-to-day planning and execution of onsite and virtual client engagements to ensure seamless, memorable experiences.
• Curate agendas, storytelling, and immersive showroom tours tailored to specific business objectives.
• Provide direction, coaching, and oversight for the local Client Engagement + Experience (CEE) team and contract resources.
• Collaborate with Sales, Showroom Operations, IT, and Marketing to align delivery and messaging.
• Manage the showroom engagement pipeline, including scheduling, prioritization, and meeting room utilization.
• Monitor client feedback and engagement trends to drive continuous improvement in hospitality and execution.

Requirements

• Bachelor’s degree in Business, Marketing, Communications, Hospitality, Design, or a related field.
• 3–5+ years of experience in client experience, hospitality, event strategy, or marketing.
• Proven experience managing complex, high-visibility client engagements with multiple stakeholders.
• Strong hosting and hospitality skills with a client-centric mindset.
• Ability to work a flexible schedule, including coverage for evening events outside standard hours.
• Excellent communication, presentation, and facilitation skills.

Culture & Benefits

• Purpose-driven environment focused on design for the good of humankind.
• Inclusive workplace committed to equal opportunity regardless of background, identity, or ability.
• Opportunity to be part of a global brand redefining modern living and working spaces.
• Supportive culture that encourages bringing your whole self to work.