IT Support Administrator

TL;DR

IT Support Administrator (IT Services): Providing advanced Tier 2 technical support and resolving complex incidents for a global legal data intelligence platform with an accent on identity management and endpoint administration. Focus on coaching junior analysts, improving knowledge documentation, and ensuring consistent support standards across hybrid environments.

Location: Hybrid (Kraków, Poland)

Salary: 72,000–108,000 PLN

Company

hirify.global is a leading legal data intelligence company providing AI-powered cloud platforms for high-stakes legal work.

What you will do

• Provide Tier 2 support for escalated technical incidents.
• Troubleshoot advanced desktop, network, and application issues.
• Act as an escalation point and mentor for junior analysts.
• Manage identity workflows including Azure AD, Microsoft 365, and MFA.
• Support endpoint management using Intune, JAMF, and Autopilot.
• Contribute to knowledge base documentation and root-cause analysis.

Requirements

• 2+ years of experience in technical support.
• Strong proficiency with operating systems, hardware, and enterprise applications.
• Experience supporting remote, hybrid, and global teams.
• Associate degree or equivalent technical foundation.

Nice to have

• Experience leading small projects or process improvement initiatives.
• Certifications such as Microsoft 365 Fundamentals, Azure Fundamentals, JAMF, or ITIL v4.
• Experience with automation or scripting tools.

Culture & Benefits

• Comprehensive health, dental, and vision plans.
• Flexible work arrangements.
• Parental leave for primary and secondary caregivers.
• Two, week-long company breaks per year.
• Training investment program and long-term incentive program.