Customer Support and AML Operations Specialist (Proptech)

TL;DR

Customer Support and AML Operations Specialist (Proptech): Managing client inquiries and conducting identity, AML, and property transaction screening for the Australian property market with an accent on high-volume call handling and compliance verification. Focus on resolving complex AML/KYC cases, optimizing Zendesk ticket workflows, and ensuring seamless verification for individuals and corporate entities.

Location: Remote (Must align with Australian time zone - AEST)

Company

hirify.global is a professional recruitment and outsourcing partner matching specialists with fast-growing technology businesses.

What you will do

• Handle high-volume inbound calls from business clients, buyers, and sellers to provide professional support.
• Guide customers through identity checks, online forms, and AML verification processes.
• Review and process AML, KYC, and KYB cases using internal software for individuals and corporate entities.
• Manage and triage inquiries via Zendesk, ensuring accurate documentation and timely escalation of urgent matters.
• Collaborate with internal teams to meet strict property transaction deadlines.
• Identify recurring customer issues and recommend process improvements to reduce backlogs.

Requirements

• 2+ years of experience in customer support, call center operations, or service delivery.
• Strong spoken and written English with a clear, professional phone manner.
• Experience using Zendesk or similar CRM/ticketing platforms.
• Availability to work Australian business hours (AEST).
• Ability to remain calm and professional when dealing with frustrated or anxious customers.
• Reliable internet connection and a professional remote working environment.

Nice to have

• Previous experience in AML, KYC, KYB, or financial crime operations.
• Background in fintech, banking, conveyancing, or legal services.
• Experience supporting Australian customers specifically.
• Availability to work a Wednesday-to-Sunday schedule.

Culture & Benefits

• Permanent work-from-home arrangement.
• Immediate hiring process.
• Health insurance coverage for eligible locations.
• Comprehensive training provided on internal platforms, workflows, and compliance procedures.