Manager, Technical Account Management (Fintech)

TL;DR

Manager, Technical Account Management (Fintech): Leading, coaching, and developing a high-performing team of Technical Account Managers while scaling operational functions for a growing fintech platform with an accent on process optimization, cross-functional collaboration, and technical problem-solving. Focus on building scalable workflows, leveraging AI for operational efficiency, and driving customer success through technical leadership.

Location: Must be based in the U.S. (Remote)

Salary: $130,000–$155,000 + equity

Company

hirify.global is a fintech company reimagining employee benefits through a highly customizable platform that helps companies support their workforce.

What you will do

• Lead, coach, and develop a team of Technical Account Managers through regular 1:1s, feedback, and career development.
• Partner with the Director of Customer Operations to evolve the team structure and improve operational scalability.
• Identify opportunities to automate repetitive work and integrate AI tools to enhance team productivity.
• Serve as a senior escalation point for complex customer situations and drive cross-functional resolution.
• Build and refine repeatable playbooks and best practices for technical customer workflows.
• Advocate for customer needs while balancing operational efficiency and product scalability with Engineering and Product teams.

Requirements

• 5+ years of experience in Technical Account Management, Customer Success, Solutions Engineering, or similar customer-facing technical roles.
• 3+ years of people management experience leading high-performing teams.
• Demonstrated success in coaching employees through performance management and career development.
• Operational mindset with a passion for improving processes and scaling teams.
• Comfortable working with technical concepts such as APIs, integrations, and SaaS platforms.
• Must be based in the U.S.

Nice to have

• Experience building or scaling a Technical Account Management or Solutions Engineering function.
• Experience working in a high-growth SaaS environment.
• Familiarity with AI tools and their application in customer operations.

Culture & Benefits

• 95% coverage of medical, dental, and vision insurance.
• $250 one-time WFH setup stipend.
• $500/year Learning & Development benefit.
• Monthly stipends for cell phone, internet, wellness, and co-working/commuting.
• Flexible PTO and regular team onsites.