Director Of Customer Support

TL;DR

Director of Customer Support: Leading the customer support organization and strategy for a high-growth automotive marketplace with an accent on scaling operations, optimizing support metrics, and ensuring exceptional service for high-value vehicle transactions. Focus on building scalable workflows, managing team performance, and collaborating with product teams to enhance the overall customer experience.

Location: Must be based in the United States

Compensation: $110,000–$130,000 USD + equity & benefits

Company

hirify.global is a rapidly growing online auction platform for enthusiast vehicles, supported by a scaled media business reaching over 50 million enthusiasts monthly.

What you will do

• Own the customer support organization, strategy, and day-to-day operations across all touchpoints.
• Lead, coach, and develop the support team to foster a culture of ownership and responsiveness.
• Design and enforce SLAs, quality standards, and support-related KPIs.
• Improve the support technology stack, workflows, and automation to enable scalable growth.
• Serve as the primary escalation pathway for complex support issues.
• Partner with product and operations teams to drive platform improvements based on customer feedback.

Requirements

• Must be based in the United States
• 7+ years of experience owning customer support across multiple channels.
• Proven track record of setting and driving KPIs in a fast-growing startup environment.
• Strong analytical skills with experience working directly with support metrics.
• Ability to drive results through influence and operational leverage.
• Deep passion for enthusiast cars and the automotive industry.

Nice to have

• Previous experience with automotive transactions or title transfers.

Culture & Benefits

• Opportunity to make a significant impact at a fast-growing company.
• Collaborative team environment of automotive enthusiasts.
• True remote flexibility.
• Competitive compensation package including equity.
• Clear room for professional growth and influence on product direction.