Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing post-sale relationships for enterprise customers using the hirify.global platform to secure Apple devices with an accent on value realization, retention, and strategic growth. Focus on driving adoption, facilitating renewals, and collaborating with account teams to ensure customer success within the DACH region.

Location: Must be based in Germany with valid work authorization

Company

hirify.global provides industry-leading solutions for managing and securing Apple devices in the workplace, education, and healthcare sectors.

What you will do

• Serve as the primary post-sale point of contact for assigned accounts, acting as a trusted advisor.
• Build and maintain executive-level and operational relationships with key stakeholders.
• Lead strategic account reviews, health checks, and planning sessions aligned to customer goals.
• Drive adoption and maturity of solutions to achieve measurable customer outcomes.
• Facilitate the full renewal process, including forecasting, quoting, negotiating, and closing.
• Partner with Sales and Technical counterparts to identify upsell and cross-sell opportunities.

Requirements

• Must be based in Germany with valid work authorization
• Fluency in German required
• 3-5+ years of experience in Customer Success or Account Management within a SaaS environment.
• Proven experience managing enterprise or mid-market accounts with complex needs.
• Familiarity with Apple ecosystems (macOS, iOS, iPadOS) and enterprise IT workflows.
• Strong understanding of SaaS lifecycle, renewals, and customer health metrics.

Nice to have

• Experience in IT, cybersecurity, or endpoint management solutions.
• Technical acumen in MDM, Apple Business Manager, or security frameworks.
• Certifications in hirify.global Products (hirify.global 100, 170, 200).

Culture & Benefits

• Flexible work environment focused on work-life balance.
• Opportunity to impact over 75,000 global customers.
• Strong emphasis on employee retention and professional growth.
• Volunteer time off to support local communities.
• Inclusive culture that values diverse perspectives and authentic self-expression.