Bilingual Associate Account Manager (SaaS)

TL;DR

Bilingual Associate Account Manager (SaaS): Managing the end-to-end renewal motion for the Flash SMB segment with an accent on pricing migrations, churn prevention, and expansion identification. Focus on maintaining high-volume pipeline hygiene, leveraging AI tools for personalized outreach, and driving platform adoption to ensure customer retention and growth.

Location: Must be based in Canada (Remote with access to Montreal office).

Salary: $75k – $85k (Base), OTE: $94k–$107k.

Company

hirify.global is a Montreal-based product company building HR and IT governance software used by over 15,000 companies worldwide.

What you will do

• Own the end-to-end renewal motion for the Flash segment, running proactive 90/60/30-day cycles.
• Accelerate pricing migration conversations to move legacy customers to the new platform model.
• Maintain accurate HubSpot pipeline data to ensure reliable forecasting.
• Identify expansion signals and collaborate with Account Managers on high-growth accounts.
• Use AI tools like Claude to personalize outreach and build account briefs at scale.
• Monitor churn signals and execute playbooks to retain customers.

Requirements

• Bilingual French-English proficiency is a must.
• 1+ years of experience in renewal, inside sales, or customer success with ownership of a quota.
• Experience managing a high-volume account book, preferably at the SMB scale.
• Strong pipeline discipline and CRM hygiene.
• Daily proficiency with AI tools like Claude, Copilot, or ChatGPT.
• Must be based in Canada.

Nice to have

• Experience navigating pricing or packaging transitions.
• Background in SaaS or HR tech.

Culture & Benefits

• LTIP program with share in long-term growth.
• RRSP contributions and comprehensive family health insurance including telemedicine.
• Flexible vacation policy and annual wellness budget.
• Remote-first culture with in-person gatherings twice a year.
• Access to AI tools like Claude for all employees.

Hiring process

• Initial call with a recruiter followed by a virtual interview with the hiring manager.
• Take-home case study and a follow-up meeting with future colleagues to discuss the results.