Client Services Coordinator (Retail)

TL;DR

Client Services Coordinator (Retail): Facilitating the onboarding of new categories to the M&S Food digital catalogue with an accent on product data management, sample coordination, and cross-departmental collaboration. Focus on managing complex administrative workflows, ensuring adherence to launch timelines, and maintaining accurate product information across digital platforms.

Location: Must be based in or able to commute to London, UK (Hybrid role with up to 40% remote work).

Company

hirify.global is a marketing and technology services provider helping brands manage their digital content and product catalogues.

What you will do

• Coordinate the ordering and processing of food product samples for photography.
• Manage the lifecycle of packshot files, including renaming, resizing, and uploading to the image library.
• Configure and set up new products on the digital platform for online visibility.
• Track and manage sign-offs and approvals across multiple internal and external stakeholders.
• Maintain and update project trackers daily to ensure strict adherence to launch timelines.
• Collaborate with marketing, packaging, and data teams to resolve ambiguities and ensure smooth product launches.

Requirements

• Must be based in the UK and able to work in a hybrid capacity in London.
• Strong stakeholder management and communication skills.
• Excellent organizational and prioritization abilities in a fast-paced environment.
• Proven ability to work independently and solve problems proactively.
• Attention to detail when handling large volumes of administrative data.

Culture & Benefits

• 25 days of holiday plus bank holidays and a paid Wellbeing Day.
• Smart Working policy with up to 40% remote work.
• Option to work from abroad for up to 90 days per year after 12 months of service.
• Comprehensive family-friendly leave and Employee Assistance Programme.
• Funding for professional qualifications and monthly performance awards.
• Access to community groups and wellbeing workshops.