Customer Care Specialist (HRTech)

TL;DR

Customer Care Specialist (SaaS): Providing reactive and effective support to companies and candidates with an accent on user experience and commercial relationship management. Focus on coordinating with product and tech teams to solve bugs, creating knowledge base content, and optimizing support productivity.

Location: Hybrid in Paris, France (a few days at home)

Salary: €28K – €35K

Company

An ambitious project in the recruitment and employer branding sector with a team of over 300 passionate people.

What you will do

• Manage inbound requests from clients and users to provide practical and effective solutions.
• Handle upsell and churn requests for accounts within the Digital portfolio.
• Report feedback and bugs to Tech, Product, and Marketing teams to improve processes and products.
• Track and optimize support productivity indicators such as answer rate, resolution time, and CSAT.
• Create and organize the knowledge base for all products and use cases.

Requirements

• Fluency in French and English.
• Proven organizational and project management skills.
• Strong interest in SaaS products, software, and tech.
• Must be based in Paris, France.
• Empathy, high energy, and a resourceful problem-solving mindset.

Nice to have

• Interest in employer branding and recruitment.

Culture & Benefits

• Rich and stimulating work environment with diverse skills (video production, tech, content).
• Strong focus on professional growth and personal progress.
• Commitment to fostering diversity, inclusion, and equality.
• Positive social impact mission.

Hiring process

• Phone screen with the Talent Acquisition team.
• Job skills interview with the Customer Care team.
• Two sets of value interviews followed by a reference check.