Application Support Analyst (Fintech)

Location: Belgrade, Serbia — Hybrid

Company

hirify.global is a global fintech company building payment products that simplify international money movement for consumers and businesses.

What you will do

• Analyze, track, and manage end-to-end payment transaction flows across B2C and Enterprise products using Oracle SQL, Postman, and OpenSearch.
• Monitor business-critical payment services, system health, performance graphs, and SLA windows with Grafana and related tools.
• Investigate incidents, identify root causes, document findings, and coordinate Engineering, Settlement, Customer Support, banks, and other partners through resolution.
• Resolve manually flagged and stuck transactions, including payouts or funding pending for more than three days.
• Troubleshoot SAR reconciliation issues such as unmatched transactions, missing or duplicate report data, and platform mismatches.
• Coordinate, execute, and roll back service releases while verifying post-release system health and performance.

Requirements

• Practical SQL experience for data querying and Postman experience for reading API documentation and debugging partner integrations.
• Basic Linux, networking, or cloud administration experience.
• Experience managing concurrent, time-sensitive incidents under strict SLA windows, from root-cause analysis through resolution.
• Experience collaborating with banks, PSPs, processors, Engineering, Settlement, and Customer Support.
• Basic programming literacy for reading code, running scripts, or inspecting data payloads.
• Advanced written and verbal English for communication with internal teams and external financial partners.

Nice to have

• Hands-on experience with OpenSearch for log and transaction analysis.
• Experience with Slack, Google Workspace, Jira, or Confluence.
• Knowledge of financial workflows, payment lifecycles, and fintech terminology.
• Bachelor's degree in Computer Science, Information Systems, or a related operational field.

Culture & Benefits

• Opportunity to contribute to payment products used by millions of customers worldwide.
• Ownership of meaningful outcomes and autonomy in decision-making.
• Opportunities to learn, develop skills, take on new challenges, and advance across functions and geographies.
• Collaboration with colleagues from diverse backgrounds and disciplines.
• Fast-paced environment focused on experimentation, continuous improvement, and delivering measurable results.