6 дней назад
Service Desk Agent L1
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Service Desk Agent L1 (Hardware and Software Support): Providing first-line technical assistance to customers and businesses for recurring hardware and software issues with an accent on troubleshooting, incident review, and work-order coordination. Focus on diagnosing desktop and equipment problems, applying troubleshooting checklists, implementing guided remote fixes, and coordinating onsite engineer appointments.
Location: Belgrade, Serbia
Company
Global commerce technology company providing unified commerce platforms, payment capabilities, and services for retailers and restaurants.
What you will do
- Provide first-line technical support to customers and businesses for hardware and software issues.
- Work with internal and third-party technicians to resolve recurring or standard problems.
- Review incident history and apply troubleshooting checklists and desktop diagnostic tools.
- Support hardware and software installation, configuration, updates, and daily issue resolution.
- Allocate engineer appointments for jobs requiring multiple onsite resources and update work orders.
- Provide status updates, respond to escalated calls when required, and implement guided remote fixes.
Requirements
- Basic PC literacy and keyboard proficiency.
- Understanding of Windows-based applications and tools.
- Problem-solving and analytical skills.
- Strong verbal, written, and listening communication skills.
- Relationship-building skills.
- High school diploma.
Culture & Benefits
- Full-time employment.
- Inclusive equal employment opportunity environment.
- Employment is conditional on passing applicable screening criteria.
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