Help Desk Representative (II)

Location: Belgrade, Serbia

Company

hirify.global provides financial access and self-service technology solutions for financial institutions and retailers worldwide.

What you will do

• Act as the single point of contact for customers using Incident Management Services.
• Receive and resolve a high volume of customer calls, service requests, and technical problems.
• Monitor ATM networks and use remote-access tools to diagnose customer equipment.
• Prioritize incidents, provide accurate solutions, update work orders, and maintain incident and customer records.
• Generate incident reports, review incident history for recurring faults, and escalate issues through defined channels.
• Coordinate with support specialists, provide customers with progress updates, and contribute to service desk improvement projects.

Requirements

• English language proficiency required.
• Positive customer-service approach and strong written and spoken communication skills.
• Keyboard proficiency and familiarity with Windows-based applications and tools.
• Ability to work rotating hours, including weekends, holidays, and extended hours.
• Successful completion of applicable pre-employment screening criteria.

Culture & Benefits

• Private health insurance.
• Life, accident, and disability insurance.
• Wellbeing resources and a baby bonus.
• Employee referral bonus program and partner discounts.
• Internal career development and advancement opportunities.