Tech Specialist (Retail)

TL;DR

Tech Specialist (Retail/API Platform): Providing Level 3 production and platform support for a global API platform with an accent on troubleshooting complex technical issues and ensuring platform stability. Focus on performing root cause analysis, managing critical incidents, and developing automation scripts using Python.

Location: Belgrade, SRB

Company

A global platform-powered leader in unified commerce for shopping and dining, serving customers in more than 35 countries worldwide.

What you will do

• Provide L3 support for the BSL Central API Platform, focusing on stability and reliability.
• Troubleshoot complex production issues involving REST APIs, infrastructure, and system flows.
• Own the end-to-end incident management process, including the resolution of critical P1 incidents.
• Develop automation scripts and operational tooling using Python to improve efficiency.
• Analyze JSON payloads and utilize SQL for troubleshooting and data validation.
• Collaborate with Engineering, DevOps, and L2 support teams to perform Root Cause Analysis (RCA).

Requirements

• 3–5 years of experience in L3 Production, Application, or Platform Support.
• Retail or Restaurants industry background is mandatory.
• Working knowledge of Python for scripting and automation.
• Strong troubleshooting skills across REST APIs, networking, DNS, and Load Balancers.
• Ability to support a 24/7 environment and participate in on-call rotations.
• Proficiency in reading JSON payloads and using SQL for data validation.

Nice to have

• Experience with cloud platforms such as Azure, AWS, or GCP.
• Knowledge of .NET/C# applications and debugging.
• Familiarity with CI/CD pipelines, Git, or Azure DevOps.
• Experience with distributed systems and microservices architecture.

Culture & Benefits

• Opportunity to work within a NYSE-listed global leader in the unified commerce space.
• Inclusive corporate environment with a strong commitment to equal employment opportunity.
• Exposure to large-scale customer-facing platforms and global integrations.