Associate Director, SSD Experience (EdTech)

TL;DR

Associate Director, SSD Experience (EdTech): Designing and optimizing scalable operational processes for students requiring testing accommodations with an accent on inclusive digital assessment experiences. Focus on translating strategy into execution, improving workflows, and ensuring operational readiness for large-scale programs.

Location: Must be based in the United States

Salary: $56,000–$95,000

Company

A mission-driven EdTech partner focused on expanding access and improving educational outcomes.

What you will do

• Lead operational initiatives to enhance accessibility, reliability, and efficiency for accommodated testing experiences.
• Partner with product leaders to operationalize new capabilities, workflows, and policies.
• Identify operational risks and improve processes related to accommodation data accuracy and system performance.
• Develop and monitor business processes to increase efficiency and reduce errors.
• Analyze operational data and stakeholder feedback to provide actionable recommendations.
• Facilitate communication across teams to align on priorities, risks, and continuous improvement.

Requirements

• 3–5 years of experience as an analyst, project manager, operations specialist, or similar role.
• Bachelor’s or master’s degree in business or a related field preferred.
• Strong knowledge of operations management, including process design, optimization, and capacity planning.
• Proven ability to use data and insights to guide decisions and improve outcomes.
• Experience managing cross-functional projects and collaborating with diverse stakeholders.
• Ability to travel approximately 4–6 times per year for business needs.

Culture & Benefits

• Fully remote work environment with hybrid options for those near offices.
• Comprehensive benefits package including medical, dental, vision, life insurance, and retirement.
• Opportunities for annual bonuses, merit-based raises, and career advancement.
• Supportive team environment with investment in professional development.
• Collaborative culture focused on innovation, inclusion, and mission-driven impact.