Technical Support Specialist

TL;DR

Technical Support Specialist (Web Development): Provide technical support with an extensive background in web development, focusing on troubleshooting and handling multiple client requests efficiently. Focus on supporting WordPress, Square Space, and Wix while maintaining strong English communication and meeting performance/KPI expectations.

Location: Remote

Salary: 42,610 gross + 13th Month pay; increased rate upon regularization: 45,721 + 5,000 Client Deployment Allowance

Company

hirify.global provides long-term full-time support roles with performance incentives and benefits.

What you will do

• Handle technical support requests and resolve issues efficiently while managing multiple tasks at once.
• Support and troubleshoot websites built on WordPress, Square Space, and Wix.
• Communicate clearly with clients using excellent verbal and written English.
• Work graveyard shifts and start training immediately.
• Meet performance expectations and KPIs, including QA-related performance.

Requirements

• At least 3 years of technical support experience.
• Extensive background in web development.
• Knowledge of WordPress, Square Space, and Wix.
• Excellent verbal and written English communication skills.
• Ability to work graveyard shifts and start training immediately.
• Home office setup that meets requirements (conducive workstation, i5/10th gen+ or AMD equivalent, 12–16GB RAM, functional camera, noise-canceling headset, dual monitor, and reliable internet 25 Mbps+ with contingency measures).

Culture & Benefits

• Long-term full-time position with pay starting on day 1 of training.
• Competitive pay plus 13th-month pay and a 5,000 Client Deployment Allowance; increased rate upon regularization.
• Benefits valued at 324,000 pesos annually, including HMO coverage (Medicard) and other programs (Loyalty Investment Fund, Pag-IBIG MP2, Memorial Plan after regularization).
• Work-life balance: 15 annual paid leaves for regular employees.
• Performance and attendance incentives up to 142,000 pesos annually (e.g., KPI Superstars, QA Rockstar, referral and client observation incentives).
• Quarterly in-person team-building, annual company outing and year-end party, plus government-mandated benefits (SSS, PhilHealth, Pag-IBIG).