System Administrator (IT Support)

TL;DR

System Administrator (IT Support): Managing end-to-end corporate IT operations and employee support in Berlin with an accent on macOS administration, onboarding workflows, and identity management. Focus on building scalable documentation, automating manual processes, and ensuring seamless hardware and access provisioning for a growing team.

Location: Must be based in Berlin, Germany (Hybrid role)

Company

hirify.global is a leading fintech company providing an intuitive tax filing app that has facilitated over 3.5 billion euros in tax refunds for users across Europe.

What you will do

• Resolve daily IT support tickets independently while maintaining high quality and SLA standards.
• Own the full onboarding and offboarding process for Berlin-based employees, including hardware and account provisioning.
• Maintain accurate hardware inventory and develop efficient asset tracking processes.
• Create and maintain a self-service knowledge base to empower employees to resolve common issues.
• Contribute to strategic IT initiatives such as device lifecycle policies, VPN rollouts, and software standardization.
• Collaborate with People and Facilities teams to collect feedback and improve support workflows.

Requirements

• 2–3 years of experience in IT support, service desk, or systems administration.
• Must be based in Berlin or willing to work in a hybrid capacity from the Berlin office.
• Around two years of hands-on macOS support experience including networking, access, and hardware troubleshooting.
• Familiarity with SaaS tools (Google Workspace, Slack, Notion) and identity workflows (Jamf, Kandji, Okta, or JumpCloud).
• Strong communication skills with the ability to explain technical concepts to non-technical users.
• Experience with light scripting or no-code automation to reduce manual work.

Nice to have

• Experience supporting remote or hybrid teams.
• German language skills.
• Familiarity with GenAI tools for workflow automation.
• Experience with network and office tech troubleshooting (Wi-Fi, VPN, printers, meeting rooms).

Culture & Benefits

• Employee stock options for all team members.
• 30 annual vacation days and flexible working hours.
• Generous learning budget and internal L&D guidance.
• Work from abroad for up to six weeks per year.
• Holistic well-being support including mental health coaching and yoga.
• Dog-friendly office environment.