Senior Support Engineer (IT Infrastructure)

TL;DR

Senior Support Engineer (IT Infrastructure): Managing and optimizing corporate IT infrastructure and providing executive-level technical support with an accent on hardware deployment and service management. Focus on troubleshooting network connectivity, administering enterprise tools like Jamf and Active Directory, and ensuring seamless office operations.

Location: Onsite in Berlin, Germany

Company

Snowflake is a leading cloud data platform powering the era of the agentic enterprise.

What you will do

• Provide global technical support and manage tickets via ServiceNow, including escalation of priority issues.
• Support local A/V and video collaboration tools, specifically Zoom.
• Manage local inventory, coordinate equipment, and prepare hardware for new hire deployment.
• Run weekly new hire orientation sessions.
• Troubleshoot client-side network connectivity issues.
• Develop and document standard operating procedures for remote ET support and help desk guidelines.

Requirements

• Minimum of 5+ years of experience supporting IT infrastructure.
• Minimum of 2 years of experience providing executive-level support.
• Proficiency with Mac OS systems at the user level.
• Experience administering Jamf, Active Directory, Office 365, and Google Workspace.
• Experience with Zoom, Slack, Okta, Confluence, JIRA, and ServiceNow.
• Ability to work a flexible schedule, including overtime and after-hours work.

Culture & Benefits

• Dynamic, fast-moving environment with an experimental mindset.
• Opportunity to redefine the future of work within an AI-native culture.
• Collaborative environment focusing on low-ego and high-impact contributions.