Resident Liaison Officer

Location: Field-based in Romford, United Kingdom, with regular visits to construction sites, public venues, and residents’ homes.

Salary: £39,276–£42,771 per year; 12-month fixed-term contract or secondment opportunity.

Company

A local authority managing more than 11,000 homes and delivering housing maintenance, building safety, compliance, regeneration, and net-zero programmes.

What you will do

• Act as the first point of contact for resident and leaseholder queries about planned property works.
• Communicate with residents, leaseholders, project managers, contractors, councillors, and internal services.
• Coordinate and support resident consultation meetings and events, including occasional evening and weekend work.
• Prepare tenant communications and literature and monitor resident satisfaction.
• Support the Senior Resident Liaison Officer with stakeholder engagement strategies for planned works.
• Collaborate with Repairs, Asset Management, Compliance, Communications, Complaints, and Housing Services teams.

Requirements

• Experience in customer service, housing, or a related service delivery area.
• Strong communication, customer service, negotiation, and partnership skills.
• Experience coordinating and delivering resident consultation events.
• Administrative, clerical, and IT experience, including confidence with social media and Microsoft Teams.
• Ability to handle challenging situations, prioritise workloads, meet deadlines, and work independently and collaboratively.
• Full driving licence and access to a vehicle for work purposes required.

Culture & Benefits

• Work on affordable housing, building safety, Decent Homes, compliance, regeneration, and net-zero carbon programmes.
• Customer-focused housing services with an emphasis on inclusion, equality, and diversity.
• Field-based work in the local community.
• Temporary maternity-cover contract with a 12-month term.

Hiring process

• Submit an anonymised application with a supporting statement of no more than two A4 pages.
• Applications close on 13 September 2026, although the vacancy may close earlier if interest is high.
• Previous applicants need not apply; successful applicants will be notified.