Director, Customer Success (APAC)

TL;DR

Director, Customer Success (APAC): Leading the regional customer success function for international government, defence, and intelligence accounts with an accent on technology adoption, mission-outcome realization, and strategic account growth. Focus on transforming the team into a proactive adoption organization, managing complex stakeholder relationships, and driving long-term value across the APAC region.

Location: Must be based in Singapore

Company

hirify.global is a spatial intelligence company building mission-critical platforms for decision-makers in government, defence, and national security sectors.

What you will do

• Lead the APAC Customer Success strategy for government and defence accounts.
• Drive post-sales adoption, value realization, and renewal readiness across the customer lifecycle.
• Transform the CSM team from a reactive service function into a proactive mission-outcomes organization.
• Manage and mentor a geographically dispersed team of Customer Success Managers.
• Partner cross-functionally with Sales, Engineering, and Product teams to ensure seamless delivery and account growth.
• Maintain customer health indicators and lead executive-level business reviews.

Requirements

• Bachelor’s degree in Business, Engineering, Computer Science, or related field.
• 10+ years of experience in Customer Success, account management, or technical program management.
• 5+ years of experience leading customer-facing teams across multiple countries or regions.
• Experience supporting government, defence, intelligence, or mission-critical technology customers.
• Excellent written and verbal communication skills in English.
• Ability to travel across APAC as required.

Nice to have

• Experience with GEOINT, remote sensing, or AI-enabled analytics.
• MBA or Master’s degree in a relevant discipline.
• Proficiency in a second APAC language.
• Experience building customer success playbooks and health scorecards.

Culture & Benefits

• Opportunity to work on mission-critical technology with global impact.
• Collaborative environment focused on accountability and continuous improvement.
• Exposure to a complex global matrix organization.
• Commitment to an inclusive workplace and equal opportunity employment.