Director - Customer Success Management

TL;DR

Director - Customer Success Management: Leading customer success strategies for a cloud-native security platform with an accent on retention, adoption, and customer satisfaction. Focus on driving value realization for enterprise clients and scaling success operations within the APAC region.

Location: Must be based in Singapore with the right to work in the location

Company

hirify.global is a global leader in cloud-native security, providing Zero Trust solutions to protect sensitive data and intellectual property for businesses and governments worldwide.

What you will do

• Lead and mentor a team of Customer Success Managers to ensure high levels of client satisfaction and retention.
• Develop and execute strategic success plans to drive product adoption and value realization for enterprise customers.
• Collaborate with sales, product, and support teams to ensure a seamless customer journey and address complex client needs.
• Analyze customer health metrics and performance data to identify trends and proactively mitigate churn risks.
• Represent the voice of the customer internally to influence product roadmap and service improvements.
• Foster a culture of accountability, inclusivity, and high performance within the regional success organization.

Requirements

• Must have the right to work in Singapore
• Proven experience in a leadership role within Customer Success or Account Management, preferably in the SaaS or cybersecurity industry.
• Strong track record of managing enterprise-level client relationships and driving retention.
• Excellent communication and stakeholder management skills.
• Ability to translate complex technical security concepts into business value for clients.
• Demonstrated experience in building and scaling high-performing teams.

Culture & Benefits

• Opportunity to work with a global, established leader in the cybersecurity space.
• Commitment to an inclusive and diverse workplace with equal opportunity policies.
• Focus on professional growth and building a safer world through innovative security technology.
• Supportive environment that values individual energy and diverse perspectives.