Customer Success Manager (Fintech)

TL;DR

Customer Success Manager (Fintech): Guiding brands through onboarding and delivering tailored training to maximize product value with an accent on building and maintaining strong, long-term relationships with key stakeholders. Focus on driving deeper adoption and leading renewal conversations to ensure long-term retention.

Location: You’re able to work remotely from anywhere in Switzerland but feel comfortable and excited to come to our St. Gallen office from time to time.

Company

hirify.global’s brand platform transforms how teams organize digital assets, collaborate on projects, and create engaging campaigns.

What you will do

• Guide new customers through onboarding and deliver tailored training to maximize product value.
• Build and maintain strong, long-term relationships with key stakeholders, conducting regular check-ins to gather feedback and share updates.
• Be the go-to contact for customer questions and issues, ensuring timely, high-quality support.
• Monitor product usage to spot trends, address underutilization, and drive deeper adoption.
• Lead renewal conversations and identify upsell and cross-sell opportunities, ensuring long-term retention.

Requirements

• You’re able to work remotely from anywhere in Switzerland but feel comfortable and excited to come to our St. Gallen office from time to time.
• 3+ years of experience in Customer Success, Account Management, or Business Development—ideally in SaaS.
• Skilled at onboarding and naturally drive product adoption, engagement, and satisfaction.
• Strong communicator and relationship-builder, both internally and externally.
• You have C1+ (full professional) proficiency in English.

Culture & Benefits

• Thrive with the tools and support to shape your future at hirify.global.
• Be part of a product that connects brands and people with a human touch.
• Enjoy flexibility, opportunities to grow, and exposure to innovative technologies and ideas.
• At least 5 weeks of holiday (PTO)
• Paid educational and well-being days off
• Home office setup budget