Director, Enterprise CSM (SaaS)

TL;DR

Director, Enterprise CSM (SaaS): Building and leading a team responsible for strategic enterprise customer relationships with an accent on retention, adoption, and expansion. Focus on setting strategy, coaching high-performing teams, and serving as an executive sponsor for critical accounts.

Location: Must be based in the United States. Hybrid remote role based in Austin, TX. Not eligible for visa sponsorship. Cannot hire within Chicago city limits.

Company

hirify.global is a unified IT operations platform that simplifies work for over 35,000 customers globally by automating endpoint management, patching, and backup.

What you will do

• Lead, coach, and develop a team of Enterprise Account Partners to drive retention and growth.
• Serve as an executive sponsor for strategic accounts, engaging directly with C-level stakeholders.
• Define and scale repeatable playbooks, account planning, and engagement practices like EBRs/QBRs.
• Partner with Sales, Product, and Support leadership to align account strategy with company objectives.
• Own forecasting, reporting, and executive-level visibility into account health and expansion pipeline.
• Represent the voice of the enterprise customer in internal product roadmap discussions.

Requirements

• 8+ years of enterprise account management or customer success experience.
• 3+ years in a leadership or management role within B2B SaaS.
• Proven track record of building and coaching high-performing teams.
• Deep experience engaging with executive stakeholders in complex organizations.
• Strong business acumen with the ability to translate technical capabilities into business value.
• Must be authorized to work in the US without sponsorship.

Nice to have

• Experience within IT Operations, Endpoint Management, RMM, or Security environments.

Culture & Benefits

• Comprehensive benefits package including medical, dental, and vision insurance.
• Financial preparation through a 401(k) plan.
• Unlimited PTO to prioritize work-life balance.
• Collaborative, kind, and curious team environment.
• Opportunities for professional growth and advancement.