Applied AI Engineer (Fintech)

Location: Malaysia; hybrid role with at least 3 days per week in the Malaysia office

Company

hirify.global operates a mobile-first insurance and financial services platform serving users across Southeast Asia, expanding into spending, saving, investing, exchanging, travelling, and related services.

What you will do

• Build AI-powered workflows, assistants, agents, and automation systems for the AI Finance Agent.
• Apply AI to customer support, CRM, onboarding, claims, renewals, payments, operations, and internal tools.
• Integrate LLMs with internal data, APIs, documents, knowledge bases, and business systems.
• Design evaluation, monitoring, and fallback flows to make AI outputs useful, safe, and reliable.
• Prototype quickly, test with users or operators, and productionize successful systems.
• Work with product, engineering, operations, and business teams to turn manual processes into scalable AI-native systems.

Requirements

• Strong software engineering foundation, preferably with Python and backend systems.
• Hands-on experience with LLM APIs, agents, RAG, workflow automation, or AI tools.
• Ability to connect AI systems with real product, data, and operational workflows.
• Understanding of evaluation, accuracy, latency, cost, privacy, reliability, and failure modes.
• Strong English communication is required; English is the main working language across global teams.
• Ability to work from the Malaysia office at least 3 days per week.

Nice to have

• Experience in fintech, insurance, support automation, CRM, or operations automation.
• Experience building practical AI systems rather than research-only projects or demos.

Culture & Benefits

• Work with global teams representing more than 20 nationalities.
• Build next-generation financial products focused on practical user and business impact.
• Emphasis on measurable quality, guardrails, reliability, and honest assessment of AI capabilities.
• Hybrid work arrangement based in Malaysia.

Hiring process

• Online assessment or practical task.
• Technical interview.
• CEO or final-round interview; the process may be completed and an offer made within 1 week from the start of interviews.