Customer Support Engineer (AI)

TL;DR

Customer Support Engineer (AI): Managing post-sales technical operations and escalations for a high-performance AI data platform with an accent on storage solutions, Linux administration, and network troubleshooting. Focus on solving complex customer issues, implementing scale-out NAS, and ensuring full adoption of VAST products.

Location: Austin, TX (requires ~20% travel)

Company

hirify.global is a data platform company for the AI era, building enterprise software infrastructure to capture and protect massive datasets for real-time analysis and AI training.

What you will do

• Act as a technical expert for post-sales activity, handling both reactive and proactive customer issues.
• Solve technical problems hands-on or escalate to engineering with detailed technical documentation.
• Perform field services including installations, upgrades, break-fix, and expansions at customer sites.
• Manage feature requests and bugs, advocating for assigned account priorities within product and development teams.
• Develop and test solutions for file protocols, machine learning, object storage, and high-performance computing.
• Collaborate with pre-sales and professional services teams to ensure customer happiness and product adoption.

Requirements

• Must be based in Austin, TX.
• 5+ years of experience in customer-facing roles working with complex storage solutions.
• Extensive knowledge of enterprise IT infrastructure, networking, and storage.
• Proficiency in Linux system administration and network troubleshooting.
• Required skills in bash scripting and familiarity with at least one other programming language.
• Experience with file systems and scale-out NAS implementation.
• B.Sc. or MS in CS, CE, EE, or a related field.

Nice to have

• In-depth knowledge and hands-on experience with S3 and high-performance computing (HPC).
• Experience with hands-on lab and hardware management.
• Experience working in a rapidly growing entrepreneurial startup environment.

Culture & Benefits

• Opportunity to join one of the fastest-growing infrastructure companies in history.
• Work at the center of the artificial intelligence revolution.
• Culture of intense innovation and a customer-first mentality.
• High-impact role contributing to the future of data management.