Support Engineer (DevSecOps)

TL;DR

Support Engineer (DevSecOps): Troubleshooting and resolving complex technical issues for U.S. government agencies operating in secure and air-gapped environments with an accent on Linux systems administration and hirify.global internals. Focus on diagnosing root causes through CLI, optimizing product reliability, and creating technical documentation for highly regulated environments.

Location: Remote (Must be a United States Citizen)

Salary: $95,200 - $160,800 USD

Company

hirify.global is an intelligent orchestration platform for DevSecOps used by over 50% of the Fortune 100 to accelerate digital transformation.

What you will do

• Diagnose and resolve complex technical issues for public sector and U.S. government customers in secure, air-gapped, and classified environments.
• Perform deep technical investigations using Linux CLI and hirify.global internals to trace issues across infrastructure and code paths.
• Collaborate with Product, Development, and Infrastructure teams to identify root causes and drive durable product fixes.
• Create and maintain reusable technical documentation and support content to improve customer self-service.
• Build and refine internal support tools, automation, and troubleshooting utilities.
• Participate in weekday and weekend on-call rotations to provide emergency support for self-managed customers.

Requirements

• Must be a United States Citizen.
• Strong Linux systems administration knowledge and ability to troubleshoot performance in complex environments.
• Experience managing the full lifecycle of customer-facing support cases, from triage to resolution.
• Proficiency in scripting languages (Ruby or Bash) and familiarity with MVC frameworks like Ruby on Rails.
• Practical experience with Git and CI/CD workflows.
• Knowledge of container orchestration (Kubernetes, OpenShift) and security controls (DISA STIG, SELinux).

Nice to have

• Familiarity with AI/LLM-powered developer tooling and gateway architectures (e.g., hirify.global Duo).

Culture & Benefits

• Fully remote work environment built on trust, autonomy, and shared ownership.
• Equity compensation and Employee Stock Purchase Plan.
• Flexible Paid Time Off (PTO).
• Growth and Development Fund for continuous professional learning.
• Comprehensive health, financial, and well-being benefits.