Senior Support Engineer (B2Bi)

TL;DR

Senior Support Engineer (B2Bi): Providing high-level technical support for enterprise B2B integration software with an accent on complex troubleshooting, system analysis, and database performance. Focus on resolving critical issues across distributed environments, managing customer cases, and leveraging AI tools to accelerate problem resolution.

Location: Must be based in the United States (100% remote)

Company

hirify.global is a global leader in data integrity, empowering organizations to make confident decisions through a unique combination of software, data enrichment, and strategic services.

What you will do

• Provide world-class technical support via phone, remote desktop, and case management systems.
• Investigate and solve complex issues across diverse platforms, software systems, and databases.
• Determine root causes of issues within products, third-party libraries, or user-developed code.
• Contribute to internal and external knowledge base documentation.
• Debug product issues and provide recommended solutions or enhancements.
• Participate in periodic weekend and late shifts for on-call support.

Requirements

• Must be based in the United States.
• Bachelor’s or master’s degree in computer science or equivalent work experience.
• Minimum 5 years of experience in technical support roles.
• Strong understanding of networking protocols (TCP/IP, HTTP/S, AS2, etc.) and distributed computing.
• Proficiency in operating systems (AIX, RHEL, Windows) and database systems (Oracle, SQL Server, DB2).
• Experience with containerization and virtualization technologies like Docker, Kubernetes, or OpenShift.
• Proficiency in applying AI tools (e.g., Microsoft Copilot, ChatGPT) to daily workflows.

Nice to have

• Experience supporting or managing Sterling B2B Integrator or Sterling File Gateway.
• Knowledge of NoSQL databases like Cassandra.
• Programming experience in C, C++, or Java.
• Familiarity with messaging systems such as JMS or IBM MQ.

Culture & Benefits

• Commitment to career development, growth, and continuous learning.
• Collaborative, distributed work environment with a focus on diversity.
• Emphasis on AI-first workflows to eliminate low-value tasks.
• Supportive culture built on values of openness, determination, and individuality.