Technical Support Specialist (IT)

TL;DR

Technical Support Specialist (IT): Assessing and troubleshooting computer user support problems for the CNI corporate environment with an accent on password resets, desktop support, and specialized applications. Focus on diagnosing operational issues, maintaining standard operating procedures, and monitoring system stability.

Location: Onsite in Norman, OK

Salary: $19 - $22 per hour

Company

Holding company with multiple subsidiaries providing business, health, and technology services to federal government and commercial enterprises.

What you will do

• Handle inbound telephone customer requests and resolve issues using investigative methods.
• Perform problem diagnosis, research, isolation, and resolution for users.
• Document all actions taken and escalate tickets to higher-level support groups.
• Provide desktop support, reset user passwords, and assist with specialized applications.
• Monitor computer systems and operations to ensure stability.
• Maintain and improve helpdesk standard operating procedures (SOPs).

Requirements

• Must be able to pass a background check
• Associate's degree and minimum of two years of relevant experience.
• Experience with PC hardware, MS Active Directory, and Exchange messaging services.
• Proficiency with Windows 7, MS Office 2013, and MS Outlook.
• Knowledge of network infrastructure and desktop/network operating systems.

Nice to have

• CompTIA A+ Certification

Culture & Benefits

• Comprehensive health coverage (Medical, Dental, Vision) eligible from day one.
• 401(k) with immediate vesting.
• Paid Time Off (PTO) and observance of Federal Holidays.
• Life, Short-Term, and Long-Term Disability insurance.
• Family Planning, Fertility Assistance, and Legal Aid programs.
• Professional development and training opportunities.