Helpdesk Specialist I

TL;DR

Helpdesk Specialist I (IT Support): Providing Tier-1 service desk support for Military Health Systems (MHS) with an accent on troubleshooting hardware, software, and network connectivity issues. Focus on resolving user tickets, managing account access, and maintaining high-quality customer service in a fast-paced defense environment.

Location: Must be based in San Antonio, TX (Onsite)

Company

hirify.global is a consulting firm providing innovative solutions across healthcare, defense, and civilian sectors.

What you will do

• Respond to and resolve incoming helpdesk tickets, calls, and emails in a timely manner.
• Troubleshoot hardware, software, and network connectivity issues for end users.
• Perform basic account management tasks such as password resets and permission updates.
• Escalate complex technical issues to Tier 2/3 support teams.
• Document all support interactions and recurring issues in the ticketing system.
• Assist with the setup and configuration of new user workstations and peripherals.

Requirements

• High School diploma with 4 years of experience (or 2 years with an Associate's degree, or a Bachelor's degree).
• Must be based in San Antonio, TX as this is an onsite role.
• Strong critical thinking and problem-solving skills.
• Ability to communicate technical matters effectively to non-technical audiences.
• Proficiency with MS Office applications (Outlook, Word, Excel, PowerPoint).
• Familiarity with Service Desk support methodology.

Nice to have

• Familiarity with Military Health Systems (MHS).
• Relevant technical certifications.
• ITIL certification.
• HDI certification.

Culture & Benefits

• Comprehensive medical, vision, and dental insurance plans.
• 401K retirement plan.
• Paid holidays and personal time off.
• Life insurance coverage.
• Education and training assistance program.
• Incentive plans and referral bonuses.