Technical Customer Support (iGaming)

TL;DR

Technical Customer Support (iGaming): Troubleshooting and resolving technical issues for gaming platforms with an accent on hardware and OS support. Focus on providing remote and phone-based assistance, investigating system errors, and maintaining stability across Windows and Linux environments.

Location: Raleigh, NC (Onsite)

Company

hirify.global is a mission-driven organization building entertainment experiences for charitable gaming across the country.

What you will do

• Act as a liaison between customers and technical teams to resolve emerging product issues.
• Troubleshoot hardware, software, and networking problems on multiple gaming platforms.
• Provide phone and remote support by dialing into location servers and devices.
• Document detailed notes and track issues using the support ticketing system.
• Collaborate with field technicians and developers to ensure rapid issue resolution.

Requirements

• Location: Must be based in Raleigh, NC
• 1+ years of experience in a technical support role and 2+ years in computer operations.
• Proficiency with Windows (7-10) and Linux operating systems.
• Strong troubleshooting skills related to networking and hardware.
• Availability to work afternoon, night, and weekend shifts, including on-call rotation

Nice to have

• Experience with SQL Database language or Relational Database Management Systems (RDBMS).

Culture & Benefits

• Competitive salary and comprehensive benefits package.
• Opportunities for professional advancement and career growth.
• Culture focused on innovation, integrity, and service.
• Mission-driven environment supporting charitable causes.