Senior Technical Support Engineer (Vertica)

TL;DR

Senior Technical Support Engineer (Vertica): Providing advanced Tier 3 support for complex customer environments with an accent on troubleshooting escalated issues and performing root-cause analysis. Focus on mentoring junior engineers and optimizing system performance within Vertica architectures.

Location: Must be based in the United States

Salary: $89,000–$120,150

Company

A global software development company focused on building enterprise-grade solutions for complex IT environments.

What you will do

• Deliver advanced Tier 3 technical support for Vertica database environments.
• Independently troubleshoot and resolve complex escalated customer issues.
• Perform detailed root-cause analysis to identify and fix system bottlenecks.
• Mentor junior engineers to improve overall team technical effectiveness.
• Utilize performance tuning tools and management consoles to optimize system health.
• Collaborate on cloud and containerized infrastructure challenges.

Requirements

• Must be based in the United States
• Deep expertise in Linux distributions including file systems and memory management.
• Advanced knowledge of SQL and data warehousing concepts.
• Solid understanding of Vertica columnar architecture and performance tuning.
• Experience with TCP/IP networking and Kubernetes environments.
• Strong analytical and troubleshooting skills in cloud-based storage systems.

Nice to have

• Prior hands-on experience supporting or working with Vertica.

Culture & Benefits

• Unlimited vacation time plus paid holidays and sick leave.
• Comprehensive health and wellness coverage for employees and dependents.
• Fidelity 401(k) and Roth retirement savings with company matching.
• Monthly student debt benefit program.
• Tuition and certificate reimbursement opportunities.
• Access to leadership and professional skills training.

Hiring process

• Background and reference checks are conducted as part of the hiring process.