Success Manager (Cold Email)

TL;DR

Success Manager (Cold Email): Managing the post-sale client experience for cold email campaigns with an accent on deliverability, campaign performance, and client retention. Focus on troubleshooting inbox placement, optimizing email copy, and building scalable operational SOPs for a growing startup.

Location: Remote (Colombia, Mexico, Brazil)

Company

hirify.global is recruiting for a fast-growing startup specializing in lead generation and cold email operations.

What you will do

• Serve as the primary point of contact for 20–30 active clients, leading onboarding and strategy sessions.
• Diagnose and optimize underperforming cold email campaigns, focusing on deliverability and inbox placement.
• Develop and document scalable client delivery playbooks and standard operating procedures (SOPs).
• Collaborate with developers to resolve technical infrastructure issues and align with the outreach team.
• Report directly to the founder on client health, delivery performance, and churn risks.

Requirements

• Proven experience in Client Success, Account Management, or Operations within a startup environment.
• Deep expertise in cold email strategy, deliverability, and inbox warm-up.
• Ability to write and optimize high-converting cold email copy.
• Familiarity with APIs, automation workflows, and the daily use of AI tools for efficiency.
• Excellent written and verbal English proficiency.
• Must be based in Colombia, Mexico, or Brazil.

Nice to have

• Experience with tools like Instantly, Smartlead, Apollo, HubSpot, or Salesforce.
• Background in B2B SaaS or service-based lead generation agencies.

Culture & Benefits

• High level of ownership and direct collaboration with the founder.
• Opportunity to shape scalable processes from the ground up.
• Flexible working hours aligned with U.S. time zones.
• Clear career growth path toward leadership roles such as Head of Client Success or Operations Lead.

Hiring process

• Initial screening.
• Submission of a 3–5 minute intro video via Spark Hire.
• Interview with the founder.
• Final discussion and offer.