Site Reliability Engineer (SaaS)

TL;DR

Site Reliability Engineer (SaaS): Ensuring reliability, scalability, and observability of multi-tenant SaaS platforms with an accent on system stability, high availability, and incident response. Focus on implementing SLIs/SLOs, optimizing observability stacks, and managing Kubernetes-based platforms.

Location: Remote (Global), with a preference for candidates based in Spain. Position must be performed outside of Ontario.

Company

hirify.global is a global web hosting provider that powers cloud commerce for large service providers through its CloudBlue business.

What you will do

• Define and implement SLIs, SLOs, and error budgets to ensure critical service reliability and performance.
• Influence system architecture to enhance fault tolerance, graceful degradation, and self-healing capabilities.
• Design and operate an observability stack using Datadog, Grafana, and Elastic Stack.
• Maintain high-availability architectures, including redundancy and disaster recovery strategies across regions.
• Lead incident coordination and conduct blameless postmortems to reduce MTTR and incident frequency.
• Optimize Kubernetes-based platforms through improved health checks, autoscaling, and resilience testing.

Requirements

• 3+ years of experience as an SRE, DevOps, or Production Engineer managing production systems.
• Proven track record of operating enterprise-grade, multi-tenant SaaS platforms.
• Proficiency with Docker, Kubernetes, Linux, and distributed systems fundamentals.
• Strong scripting skills in Python and/or Bash.
• Experience with observability tools (Datadog, Grafana, Elasticsearch/Kibana).
• English: C1 proficiency (strong written and spoken) required.

Nice to have

• Experience with Azure (preferred), AWS, or GCP.
• Background in hyperscale or service-provider-grade platforms.
• Experience with chaos engineering and resilience testing.
• Familiarity with hybrid or on-premises integrations.

Culture & Benefits

• Fully remote work opportunity with flexible arrangements to support work-life balance.
• Competitive salary based on unique skill sets.
• Opportunities for professional development and career advancement.
• Inclusive, multicultural company culture built on trust and respect.