Service Desk Analyst (IT Support)

TL;DR

Service Desk Analyst (IT Support): Providing 1st line technical support for EMEA users via phone, email, and self-service with an accent on hardware and software troubleshooting. Focus on minimizing system downtime, diagnosing technical issues, and managing user accounts in AD and Azure.

Location: Onsite in Bradford, UK

Company

hirify.global is a leading global distributor of chemicals and ingredients essential to safety, health, and wellbeing.

What you will do

• Provide 1st line IT Service Desk support for software, hardware, and business systems across the EMEA region.
• Troubleshoot and resolve technical issues for users at all business levels via phone, email, Skype, and in person.
• Log and maintain support calls, coordinating both with internal staff and external suppliers.
• Diagnose and restore services for desktops, laptops, and other IT hardware using established procedures.
• Perform user administration tasks within Active Directory and Azure.
• Manage workload within a shift system operating between 7:00 am and 5:30 pm, Monday to Friday.

Requirements

• 1-2 years of commercial experience in a 1st line IT service desk role.
• Proficiency in Windows operating systems and the Microsoft Office 365 suite.
• Solid understanding of networking technologies including LAN/WAN, Wi-Fi, VPN, DHCP, and DNS.
• Knowledge of VoIP Phone System technology.
• Experience with AD and Azure user administration.
• Must be located in or able to work onsite in Bradford, GB.

Nice to have

• Proficiency in a second language (French, German, Spanish, Portuguese, Swedish, Italian, or Turkish).

Culture & Benefits

• 33 days of holiday and a generous pension scheme.
• Death in service benefit and discounted private healthcare.
• Discounts with over 1,000 retailers and free car parking.
• Comprehensive Total Rewards package including market-aligned pay and incentives.
• Commitment to a diverse workforce and a culture of inclusion.