Technical Support (Network Infrastructure)

TL;DR

Technical Support (Network Infrastructure): Providing L1 and L2 support for embedded, Linux, and cloud-edge software environments with an accent on diagnostics, root-cause analysis, and case management. Focus on troubleshooting Cisco Nexus/IOS and F5 ASM/LTM configurations to ensure stability of mission-critical systems.

Location: Hybrid (London, UK)

Company

hirify.global is a global leader in managing and reimagining mission-critical technology systems that drive advantage for the world’s leading businesses.

What you will do

• Perform L1 case intake, triage, and diagnostic information collection for customer issues.
• Conduct L2 advanced troubleshooting and technical investigation across software, platform, and integration layers.
• Develop workarounds and perform root-cause analysis for complex customer environments.
• Document solutions and contribute to internal knowledge resources to improve support efficiency.
• Escalate defects, security concerns, or compliance issues through approved channels.
• Mentor support engineers and contribute to the improvement of internal support processes.

Requirements

• 0-3 years of experience in Customer Service or Technical Support.
• Experience with Cisco Nexus and IOS technologies.
• Experience with F5 ASM and LTM configuration and troubleshooting.
• Must be based in or be able to work from the London office.

Nice to have

• Cisco certifications.
• Experience with network automation and scripting.

Culture & Benefits

• Hybrid-friendly work culture that supports employee well-being.
• "Be Well" programs focusing on financial, mental, physical, and social health.
• Access to cutting-edge learning and certifications from Microsoft, Google, and Amazon.
• Inclusive environment with a strong emphasis on empathy and a sense of belonging.