Service Desk Analyst

TL;DR

Service Desk Analyst (IT Support): Providing first-line technical support and managing hardware assets at the hirify.global Smart Bar with an accent on user interaction, device lifecycle management, and incident resolution. Focus on supporting 1600+ colleagues and seasonal staff through Active Directory, Microsoft Entra ID, and Intune to ensure seamless exam operations.

Location: Must be based in or able to commute to Guildford, UK (Hybrid role).

Salary: £25,800–£28,400

Company

hirify.global is the largest provider of academic qualifications in the UK, marking over 10 million exam papers annually.

What you will do

• Provide first-line technical support via the Smart Bar, telephone, and service desk portal.
• Manage hardware assets including laptops, mobile devices, and peripherals.
• Provision software and manage user accounts using Active Directory and Microsoft Entra ID.
• Troubleshoot hardware and software issues, including VPN and device configuration.
• Maintain knowledge articles and assist with continuous service improvement initiatives.
• Collaborate with internal teams to ensure smooth operation of meeting rooms and office spaces.

Requirements

• Must be based in or able to commute to Guildford, UK.
• Experience with Active Directory, Microsoft Entra ID, and Intune.
• Strong communication skills for effective engagement with internal colleagues.
• Rational and organized approach to managing workloads and meeting targets.
• Familiarity with ITIL best practices.
• Ability to work in a fast-paced environment with limited discretion.

Nice to have

• Experience with SCCM and/or Windows Autopilot.
• Previous experience in device deployment and lifecycle management.

Culture & Benefits

• 35-hour working week with smart hybrid working arrangements.
• 25 days annual leave plus additional Christmas closure.
• Comprehensive pension scheme with up to 18.5% total contributions.
• Private medical insurance and health care cash reward plan.
• Access to various diversity and inclusion network groups.
• Training and development opportunities, including ITIL certification.

Hiring process

• Application deadline: 20th July 2026.
• Interviews will be held in the Guildford office on 4th August 2026.